{"id":10942,"date":"2024-02-15T16:42:12","date_gmt":"2024-02-15T15:42:12","guid":{"rendered":"https:\/\/www.locko.be\/frequently-asked-questions\/"},"modified":"2026-03-19T10:14:13","modified_gmt":"2026-03-19T09:14:13","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.locko.be\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

[vc_row woodmart_stretch_content=”section-stretch-content-no-pd” css=”.vc_custom_1707800439835{border-bottom-width: 2vh !important;}” woodmart_css_id=”65caf749291a1″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWNhZjc0OTI5MWExIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column css=”.vc_custom_1559911414329{padding-top: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”][vc_row_inner css=”.vc_custom_1707920584137{border-bottom-width: 8vh !important;padding-top: 10vh !important;background-color: #000000 !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” woodmart_css_id=”65ccccba8be49″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWNjY2NiYThiZTQ5Iiwic2hvcnRjb2RlIjoidmNfcm93X2lubmVyIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”1″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column_inner]\t\t

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Got questions?
We’ve got the answer!<\/span><\/p>\n\t\t<\/div>\n\t\t

Ask your question<\/span><\/span><\/a><\/div>[vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″]
Free call 0800 16 590<\/span><\/span><\/a><\/div>[vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1708015290332{background-color: #f9f9f9 !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ wd_z_index=”no” woodmart_css_id=”65ce3eb3284c8″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWNlM2ViMzI4NGM4Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsicGFkZGluZy10b3AiOiI1NXB4In19fQ==” woodmart_box_shadow=”no” el_id=”form”][vc_column css=”.vc_custom_1559750057376{padding-top: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”]\t\t
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LOCK’O<\/p>\n\t\t<\/div>\n\t\t\n\t\t

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Frequently asked questions<\/strong><\/h1>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t\t\t
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See our Frequently Asked Questions – or ask us your question using the form below.
You can also contact our Lock’O advisors on 0800 16 590.<\/p>\n\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1708688093816{margin-bottom: -20px !important;background-color: #f9f9f9 !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” row_reverse_mobile=”0″ row_reverse_tablet=”0″ woodmart_disable_overflow=”0″ wd_z_index=”no” woodmart_css_id=”65d882ce613e5″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NWQ4ODJjZTYxM2U1Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsibWFyZ2luLWJvdHRvbSI6Ii00MHB4IiwicGFkZGluZy1ib3R0b20iOiIzMHB4In19fQ==” woodmart_box_shadow=”no”][vc_column width=”1\/2″ css=”.vc_custom_1559750057376{padding-top: 0px !important;}” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_sticky_column=”false” parallax_scroll=”no” mobile_reset_margin=”no” tablet_reset_margin=”no”]\t\t

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<\/i> Storage and warehousing at Lock’O<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”Why choose Lock’O?”]<\/p>\n

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LOCK’O is the Belgian storage and self-storage specialist for individuals and professionals.
\nHere are a few reasons to choose us: <\/strong><\/p>\n

<\/i> 24\/7 access<\/strong>: Autonomous access.
\nOn site, you open the gate and access doors using your mobile phone.
\nLock’O is like an extension of your home or business.
\nYou can get there whenever you like.<\/p>\n

<\/i> Ease of access<\/strong>: you stop your car in front of the stall!
\nBut you also have access to forklifts, carts, hand trucks…<\/p>\n

<\/i> Most of our sites are equipped with truck unloading docks<\/strong>.<\/p>\n

<\/i> Our sites are close to main roads<\/strong> and easily accessible.<\/p>\n

<\/i> Attractive costs<\/strong>: we redevelop former industrial sites to the highest safety standards.
\nThis means you can rent your storage space for 20% to 30% less than our competitors.<\/p>\n

<\/i> Maximum security<\/strong>: Lock’O sites are fully fenced, with 24-hour video surveillance, individualized access control, intruder alarms, fire detection…<\/p>\n

<\/i> The walls of our storage units are made of concrete<\/strong>, not sheet metal like most other storage companies.<\/p>\n

<\/i> Not to mention that we offer the widest range of spaces on the market<\/strong>, from 1 m\u00b2 to 2,000 m\u00b2 or more.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What space sizes are available at Lock’O?”]<\/p>\n

LOCK’O’s large buildings enable us to create a customized space to meet all your storage needs.
\nOur range of storage units is the widest on the market, with spaces from 1 m\u00b2 to 2,000 m\u00b2 or more: <\/strong><\/p>\n

<\/i> Self-storage<\/strong>: a multitude of sizes from 1 m\u00b2 to 50 m\u00b2 or more, with a height of around 3 m.
\nLocated on the first floor or upper floors (accessible by freight elevators), these spaces are ideal for private and professional customers, whatever the rental period.
\nAccess 7 days a week.<\/p>\n

<\/i> Warehouses<\/strong>: a multitude of sizes from 20 m\u00b2 to 2,000 m\u00b2 or more, with heights ranging from 3 m to 6 meters.
\nLocated on the ground floor and directly accessible by car or truck, these spaces are ideally suited to professionals, with flexible rental terms starting from 1 month.<\/p>\n

<\/i> Our offices<\/strong>: some of our sites have business centers at your disposal.
\nPrivate offices range from 10 m\u00b2 to 150 m\u00b2, and offer you all the comforts you need to run your business (common areas, sanitary facilities, internet and telephony…).
\nTo discover the list of Lock’O sites offering office space, click HERE<\/a>.<\/p>\n

[\/vc_toggle][vc_toggle title=”How high are storage units?”]<\/i> All our self-storage boxes are around 3 meters high.<\/p>\n

<\/i> Our storage halls can offer heights from 4 to 6 meters or more.[\/vc_toggle][vc_toggle title=”Are my goods stored in good conditions?”]<\/p>\n

Absolutely, all our boxes are guaranteed watertight, pest-proof and frost-proof.<\/p>\n

[\/vc_toggle][vc_toggle title=”How do I choose the size of my storage unit?”]You draw up a list of the items you’d like to store and contact our advisors, who will be happy to advise you.[\/vc_toggle][vc_toggle title=”How much does a Lock’O storage unit cost?” css=””]LOCK’O’<\/strong> s rates are the most competitive on the market, because we redevelop industrial sites to today’s standards.
\nRates vary according to size, from 1 m\u00b2 to 2,000 m\u00b2.[\/vc_toggle][vc_empty_space woodmart_hide_large=”0″ woodmart_hide_medium=”0″ woodmart_hide_small=”0″]\t\t

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<\/i> Safety at Lock’O<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”What is Lock’O’s level of security?”]<\/p>\n

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LOCK’O<\/strong> is the Belgian specialist in secure storage.
\nAll our storage sites are equipped with ideally placed surveillance cameras.
\nThey record activity in our buildings 24 hours a day.<\/p>\n

All our storage spaces are built in concrete, not sheet metal like most storage companies, ensuring maximum security!
\nEvery customer has an access code that can be used to open the gate and entrance to the site from their mobile phone.
\nThis code is used to enter the Lock’O premises and access the area in which the storage unit is located.<\/p>\n

Only people occupying a storage unit in this area have access to it.
\nEach customer also has his or her own secure key to the storage unit.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Who can access my box?”]<\/p>\n

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It’s up to you<\/strong>: all you have to do is enter your access code for the gate and the secure key box on the wall of your box.<\/p>\n

You place the key securely in the box, and only those to whom you have given the code will be able to obtain the key.
\nYou can change the code whenever you like.<\/p>\n

Please note<\/strong>: the person who signed the contract remains responsible for any damage to the buildings or to other people’s belongings.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is it easy to change box?”]<\/p>\n

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No problem!<\/strong> If your needs change, you can always move to another suitable space.
\nJust ask your LOCK’O<\/strong> site manager.<\/p>\n<\/div>\n

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<\/i> Access and opening hours<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”How do I access my storage unit?”]<\/p>\n

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When you take possession of your box, the LOCK’O<\/strong> site manager will provide you with a personal access code.<\/p>\n

This code identifies you when you enter the building in the area where your storage space is located.
\nYou also receive a secure key to access your storage unit.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What are Lock’O’s opening hours?”]<\/p>\n

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As a customer, you have free access 24\/7<\/strong> to your storage space or office.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do I load\/unload my belongings in a cubicle?”]<\/p>\n

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All LOCK’O storage sites have parking areas for on-site parking, in front of the unit or nearby.<\/p>\n

At most of our sites, you can also drive your car or truck right in front of your cubicle to facilitate loading and unloading.<\/p>\n

Most sites are equipped with shared unloading docks, or individual docks for certain large warehouses.
\nParking spaces for large removal trucks are also provided.<\/p>\n

For storage units located on the upper floors, you have access to elevators and elevators, as well as carts, hand trucks and even elevators in some locations.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What handling equipment is available at Lock’O?”]<\/p>\n

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All our storage sites are equipped with carts and pallet trucks<\/strong>, which you can use free of charge to facilitate loading and unloading.<\/p>\n

Some sites have forklift trucks or unloading docks.
\nThe access corridors in our buildings are wide, with practical loading bays.<\/p>\n<\/div>\n

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<\/i> Booking, contract and payment<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”How do I reserve storage or office space?”]<\/p>\n

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You can book in 2 different ways, free of charge and without obligation:<\/strong><\/p>\n

<\/i> Call our free advisors on 0800 16 590.
\nTogether, you’ll choose the space best suited to your needs, either over the phone or by appointment.
\nFill in the reservation form by clicking HERE.
\nOur advisors will get back to you as soon as possible to determine the best solution together.
\nAn online or telephone reservation guarantees the availability of your chosen storage unit at the advertised rate.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do I change my Lock’O reservation?”]<\/p>\n

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You can always change the type or size of storage unit<\/strong>.
\nYou can also cancel your reservation free of charge. Just call 0800 16 590<\/strong><\/a>.
\nOne of our storage specialists will be happy to help you.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Can I cancel a storage space reservation?”]<\/p>\n

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Yes<\/strong>, because booking is free and without obligation<\/strong>.
\nYou can cancel your reservation at any time, free of charge. Just call 0800 16 590<\/strong>.
\nOne of our advisors will be happy to help you.<\/p>\n<\/div>\n

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<\/i> Signing of a contract for the use of Lock’O space<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”What documents do I need to provide to rent a locker at Lock’O?”]<\/p>\n

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<\/i> Storage space for individuals<\/strong>: valid ID (identity card, passport or driving license).<\/p>\n

<\/i> Professional storage space<\/strong>: proof of company membership (e.g. business card) and valid ID.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How much is the guarantee for renting a locker at Lock’O?”]<\/p>\n

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<\/i> 2 months rental guarantee required.
\nThe guarantee is returned within 3 weeks of the end of the contract.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is there a maximum rental period for self-storage?”]<\/p>\n

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No<\/strong>. LOCK’O<\/strong> imposes no maximum rental period.
\nYou can rent a storage unit, warehouse or office space on a monthly basis.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What payment methods does Lock’O accept?”]<\/p>\n

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LOCK’O<\/strong> accepts bank transfers, cash, debit cards and credit cards (Mastercard and Visa).
\nFor your peace of mind, we recommend direct debit – quick and easy.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Does Lock’O charge an administration fee?”]<\/p>\n

No, LOCK’O<\/strong> does not charge any file opening fees!<\/div>\n

[\/vc_toggle][vc_toggle title=”Are there any additional costs associated with renting a storage unit?”]<\/p>\n

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Self-storage insurance<\/strong>: for your own good, the goods you store at LOCK’O<\/strong> must be covered by insurance.<\/p>\n

In order to insure the contents of your storage space, please inform your insurance company of the address of the Lock’O site where your belongings will be stored, so that they can be covered for water damage, fire and theft.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is renting a Lock’O storage unit subject to VAT?”]<\/p>\n

Yes<\/strong>, the price quoted for your storage unit includes VAT.<\/div>\n

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<\/i> Cancelling a self-storage contract<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”Is there a notice period at the end of a self-storage unit rental?”]<\/p>\n

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Yes<\/strong>, you must give two weeks’ notice if you wish to cancel your contract with LOCK’O<\/strong>.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do I cancel a self-storage rental contract?”]<\/p>\n

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You must give us written notice<\/strong> (by e-mail, post, fax or at your LOCK’O<\/strong> storage site).<\/p>\n

Date this notice and clearly indicate your name and the number of your storage unit.
\nPlease note<\/strong>: your notice must reach us at least two weeks before the effective date of your departure.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Are stored goods insured at Lock’O?”]<\/p>\n

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The goods you store must be covered by insurance.
\nPlease let your insurance company know the address of the Lock’O site where your goods will be stored, so that they can be covered for water damage, fire and theft.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do I insure self-storage items?”]<\/p>\n

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Goods stored in a self-storage unit must be insured:<\/strong><\/p>\n

<\/i> We recommend that you transfer your existing insurance policy by notifying your company of the new storage address at Lock’O, or take out insurance with your insurance company if these are not already covered.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How much does self-storage insurance cost?”]<\/p>\n

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The exact amount will depend on the insured value of the goods stored in your storage unit.
\nPlease contact your insurance company for details.<\/p>\n<\/div>\n

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<\/i> Questions about renting professional storage or office space<\/p>\n\t\t<\/div>\n\t\t[vc_toggle title=”How do I rent a storage or office space at Lock’O?”]<\/p>\n

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Contact the Lock’O site manager of<\/strong> your choice by phone, email or by calling 0800 16 590 free of charge<\/a>.
\nMake an appointment at the chosen site with the necessary documents (valid ID card, proof of company membership, full billing details).<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What documents do I need to contract a professional storage unit?”]<\/p>\n

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We need the following documents<\/strong>:<\/p>\n

<\/i> Proof of company membership (e.g. business card) and valid ID
\n<\/i> Full billing details
\n<\/i> Bank details for setting up direct debits<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do you choose the storage space you need?”]<\/p>\n

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Contact the LOCK’O site manager<\/strong> of your choice, or call 0800 16 590<\/strong> free of charge<\/a>.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Do suppliers have access to my company’s storage space?”]<\/p>\n

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You decide<\/strong>.
\nYou can authorize your suppliers to access the storage space you rent from LOCK’O<\/strong>.<\/p>\n

This means you don’t have to go anywhere for each delivery.
\nAll you need to do is enter your GSM access code for the gate and the secure key box on the wall of your box.<\/p>\n

<p”>You place the key securely in the box, and only those to whom you have given the code will be able to obtain the key.
\nYou can change the code whenever you like.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”What is the minimum rental period at Lock’O?”]<\/p>\n

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At LOCK’O<\/strong>, you can rent a storage unit for at least one month.
\nAs soon as the contract is signed, you can start storing your belongings.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is there a notice period at the end of the contract?”]<\/p>\n

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Yes<\/strong>, in all cases you must give two weeks’ notice<\/strong> if you wish to cancel your contract with LOCK’O<\/strong>.
\nSpecial conditions may apply to large, specially equipped warehouses.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How do I cancel a Lock’O contract?”]<\/p>\n

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You must give us at least 15 days’ written notice<\/strong> (by e-mail, post, fax or at your LOCK’O<\/strong> storage site).<\/p>\n

If your office or warehouse rental contract is subject to special conditions, please refer to the terms of this specific contract.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How does Lock’O bill for storage space?”]<\/p>\n

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Depending on the contract, you can choose to pay your bills by monthly or annual direct debit.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”How much is the warranty?”]<\/p>\n

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<\/i> Lock’O requires a security deposit equivalent to 2 months’ royalties.
\nThis is returned within 3 weeks of the end of the contract.<\/p>\n<\/div>\n

[\/vc_toggle][vc_toggle title=”Is the provision of a storage unit or office subject to VAT?”]<\/p>\n

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Yes, at the rate of 21%, as this is a service.<\/p>\n<\/div>\n

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<\/i> Ask us your question<\/p>\n\t\t<\/div>\n\t\t